Our Approach
At AVENTURA, every garment is designed with care and intention. We understand that sometimes a piece may not feel right, and we aim to make the return or exchange process as considered as our craft.
Returns & Exchanges
Considered. Fair. Transparent.Return Eligibility
Returns or exchanges are accepted within 14 days of delivery.
Items must be unworn, unwashed, and returned in their original condition, with all tags and packaging intact.
Any item showing signs of wear, alteration, or damage will not be eligible for return or exchange.
Exchange Policy
Exchanges are offered subject to product availability. If your preferred size or item is unavailable, we will assist you in selecting an alternative where possible.
Non-Returnable Items
Sale items, promotional purchases, or items marked as final sale are not eligible for return or exchange unless deemed defective.
Return Process
To initiate a return or exchange, please contact us within the eligible return window. Our team will guide you through the next steps.
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective.
Refunds
Approved refunds will be issued to the original payment method within a reasonable processing period after the returned item has been received and inspected.
Original shipping fees are non-refundable.
For return or exchange requests, please contact us directly:
support@aventura-maison.com